Kiss98 believes that online entertainment should remain fun, controlled, and safe. We offer a range of tools and resources to help you play in a healthy and responsible way at all times.
Six core principles that underpin our approach to responsible gaming
You can set your own deposit limits, loss limits, and play time limits directly from your account settings — no additional approval required.
Our system sends you notifications when you're approaching your set limits, so you always stay aware of your gaming activity.
If you need a longer break, you can activate a temporary or permanent self-exclusion from the kiss98 platform at any time.
Review your full gaming history, deposits, and withdrawals for a clear picture of your spending patterns.
Kiss98 enforces strict age verification through a KYC process to ensure our platform is only accessible to individuals aged 18 and above.
Our customer support team is specially trained to identify signs of problem gambling and help players get the support they need.
Our support team is available 24/7. Reach out if you feel the need to talk.
Responsible gaming means playing purely for entertainment — not as a way to solve financial problems, escape stress, or generate a steady income. At kiss98, we fully understand that betting can be highly enjoyable, but it also carries risks if not kept in check. That is why we provide a range of features and tools to help you stay in full control at all times.
The core principle of responsible gaming that we uphold at kiss98 is this: every player deserves a safe, fair, and enjoyable experience. We don't just provide a gaming platform — we're also committed to maintaining a healthy environment for all our members. This isn't merely a legal obligation; it's a core value we've held since kiss98 was founded.
The key difference between a responsible player and a problem gambler is control. Responsible players set a budget before playing, accept losses as part of the game, and know when to stop. They play with disposable money, not money needed for daily expenses. kiss98 provides all the tools you need to stay in that category.
Kiss98 provides a comprehensive set of self-control tools accessible directly from your account. All tools are designed to give you full control over your gaming activity:
Set your maximum daily, weekly, or monthly deposit amount. Our system will block any deposits that exceed the limit you set. Limits can be decreased immediately, but increases are subject to a 24-hour waiting period.
Set the maximum loss amount you're willing to accept within a given period. Once the loss limit is reached, your account will be automatically blocked from placing additional bets for that period.
Set how long you can play in a single session or per day. Once the time limit is reached, you'll receive a notification and the session will be automatically ended.
Take a short break from the platform for 24 hours, 7 days, or 30 days — your choice. During the break period, you will not be able to log in or make any transactions on your account.
A more permanent option for those who need a longer break — 6 months, 1 year, or permanently. Self-exclusion cannot be reversed before the period ends and requires a re-verification process to reactivate your account.
You can opt out of receiving any promotional offers, bonuses, or marketing communications from kiss98 at any time through your account settings.
Problem gambling often develops slowly and goes unnoticed. It is important to recognise the early warning signs before things become more serious. Here are some indicators to watch for in yourself or a loved one:
Answer the following questions honestly to assess whether your gaming habits are still within a healthy range. This is not a diagnosis, but a personal guide to help you get a clearer picture:
Have you ever felt the need to gamble with increasing amounts of money to get the same level of excitement?
Do you often find yourself thinking about how to get more money to gamble again after a loss?
Have you ever had to lie to family members or friends about how much time or money you've spent on gambling?
Have you ever gambled as a way to escape personal problems, work stress, or feelings of sadness and anxiety?
Have you ever tried to cut down or stop gambling but failed to do so despite a firm intention?
Has your gambling activity caused serious problems in your personal relationships, career, or finances?
Activating the self-control tools at kiss98 is straightforward and can be done in just a few steps. Here is a quick guide to get you started:
Log in to your kiss98 account using the username and password you registered with.
Click your profile icon in the top right corner, then select "Account Settings" or "Responsible Gaming".
Choose the control tool you want to activate — deposit limits, time limits, cool-off, or self-exclusion.
Enter your chosen limit value, review it, and confirm. Reduced limits take effect immediately.
Kiss98 is not alone in this effort. We work closely with various professional support organisations to ensure every player who needs help can access it easily and without shame. Seeking help is a sign of strength, not weakness.
The kiss98 customer support team, available 24/7, is specially trained to handle problem gambling issues with empathy and full confidentiality. They can help you activate self-control tools, provide information on external support resources, or simply be a listening ear whenever you need one.
Beyond kiss98's internal support, there are several organisations in Malaysia that offer free counselling and support services for individuals and families affected by problem gambling. We encourage anyone who feels they need help to reach out without delay.
Here are answers to the most frequently asked questions about responsible gaming at kiss98: